Instant Messaging

Communicating through IM (instant messaging) is a very convenient tool that is used frequently by the younger generation (e.g. Millenials, Generation X and Y, etc.). For example, when we need help with homework help or plan the night out, we can sign online and ask our friends whatever it is we may need through this means of real-time text communication. There are distinct advantages of the use of IM that could also be incorporated in the business world. As technology advances, IM capabilities expand offering conference calls, live video, and file transfer. I think these methods of communication could be especially useful in large companies. If all company employees have access to an IM server with security and privacy, more casual (informal) modes of internal communication can be done rather than formal emails. For many, IM is a lot simpler and more convenient to use rather than picking up the phone to make a call or meeting face-to-face. Companies can successfully use IM for rapid communication (explanations and questions), keeping in touch, and organizing tasks. Certain limitations of IM are that because voice is usually not heard, it can be difficult to get a point across without the use of nonverbal communication, such as hand gestures, volume and tone of voice, facial expressions, etc. More senior employees (Boomers like my parents) may also be reluctant to use IM in a work setting as opposed to emails or phone calls. Because it is less formal, IM does not provide a “paper trail” which could be good or bad, depending on the situation and what was said. This can hurt in some cases or help in others. In addition, since we can connect with virtually anyone, it could be a major distraction in the workplace, thus decreasing productivity. The dangers of IM include the spreading of online viruses, privacy issues, and other inappropriate uses.